Frequently Asked Questions

Tipping is optional, but if you feel inclined to show appreciation for exceptional service, our staff graciously accept tips.

The only additional fee you may encounter is the Professional Fee for doctor-performed procedures. This fee already includes a complimentary consultation. If an aesthetician performs your procedure, the consultation is also complimentary.

If you've booked a consultation only, a Professional Fee will apply. Rest assured, we're transparent about all costs, so you can relax and focus on your treatment.

Ideally, we request patients to arrive 30 minutes before their scheduled procedure time for standard appointments (non-anesthesia procedures). This allows for a quick doctor-patient consultation and VISIA Skin Analysis.

In cases where anesthesia is necessary, we advise arriving 1 hour before your appointment. Don't worry, we'll inform you in advance of the specific time to arrive at our clinic based on your procedure. Our goal is to ensure you feel prepared and comfortable every step of the way.

We will let you know when next to visit after the treatment. Don’t you worry! We'll make sure to schedule this with you. Your next session will depend on your skin's diagnosis post-procedure.

Yes, we do. Please feel free to reach out or come to the clinic to know more about our payment plans.

You can pay through cash, GCash, online banking, credit card, and PayPal.

Ideally, you will need to book your session in advance. But we still can accept walk-ins, if there is an availability at the clinic. We advise you to call ahead of time to know the current availability of our doctors.

If there is a conflict in your schedule, don’t hesitate to let us know so we can reschedule your treatment.

While we do not offer refunds, we provide flexibility for rescheduling to a later date. If you need to cancel or reschedule, please notify us at least 24 hours before the procedure.

• We understand that unforeseen circumstances can arise, so we offer a 15-minute leeway for lateness. However, please be sure to call and inform us as soon as possible.
• Please give us a call in advance to discuss any changes to your schedule. However, keep in mind that specific timeslots cannot be guaranteed.